Refunds and Returns

Return and Refund Policy for LIVELY CHILDHOOD HUB - Online Toy and Kid Activity Store

Introduction

At LIVELY CHILDHOOD HUB, we are dedicated to ensuring your experience with us is seamless and satisfactory. This policy outlines the warranty, refund, and return processes, assuring you of our commitment to quality and customer satisfaction. References to "you" or "your" are to you as our valued retailer, and "us," "our," or "we" refer to LIVELY CHILDHOOD HUB.

Warranty for Products

All products sold through LIVELY CHILDHOOD HUB come with guarantees under the Australian Consumer Law. Our Warranty Policy complements these rights, offering a 12-month warranty on products found to be faulty or damaged, except where:

• The product listing expressly states a different warranty period.
• The product is an accessory or bonus gift as noted in the listing.
• Fault or damage is due to normal wear and tear, improper assembly or modification, abnormal use or abuse, or improper maintenance and care.

Making a Warranty Claim

To make a warranty claim for damaged goods or missing parts, contact us via our website's "Contact Us" section. Include your order number, the issue, and clear images or video showcasing the problem. We assess claims on a case-by-case basis and may arrange for replacement, repair, a credit voucher, or a refund as applicable.

Refund, Return, and Replacement Procedure

Damaged/Faulty Goods or Missing Parts:

If entitled to a refund, replacement, or spare parts, contact us through our website's messaging system. We will advise whether the product needs to be returned. Refunds are issued to the original payment method unless otherwise specified.

Change of Mind:

We accept change of mind returns within 14 days of delivery, subject to certain conditions and exclusions (e.g., health and safety products, bulk purchases, or opened packages). A restocking fee of 10% may apply. Contact us for approval before returning any items.

Delivery Charges and Returns

If returning a product due to our error, we will cover return shipping costs. For change of mind returns, the customer may bear the return shipping cost. For approved warranty claims, we will either provide a return label or refund return postage costs as applicable.

Exceeding the Cancellation Period

Returns initiated beyond the 30-day cancellation period will be evaluated on a case-by-case basis, subject to our discretion and the Australian Consumer Law.

Policy on Returning Goods

We reserve the right to refuse refunds on non-damaged goods but aim to be fair and compliant with the Australian Consumer Law in all instances.

Language of the Policy

This policy is provided in English. If targeting multiple countries, we will ensure accessibility in the relevant languages as required.

Terms and Conditions

For a comprehensive understanding of our practices, we recommend reviewing our Terms and Conditions, linked within our Returns Policy.

Conclusion

Our goal at LIVELY CHILDHOOD HUB is to provide quality products and support to our retailers and their customers. This Warranty, Refund, and Return Policy is designed to ensure a transparent and trustworthy shopping experience, reflecting our commitment to customer satisfaction.

Last Updated: 8/2/24

Contact Us

For further information or to initiate a return or warranty claim, please visit our website and navigate to the "Contact Us" section. Your satisfaction is our priority, and we're here to assist with any concerns you may have.

Contact Details:

• Phone: +61 47414 0362
• Email: hello@livelychildhoodhub.com.au
• Address: 3 Portland Street Windsor Gardens SA 5087