Shipping Information

Shipping Policy

At LIVELY CHILDHOOD HUB, we're delighted to bring joy right to your doorstep from Australia. Orders are promptly dispatched the next working day after payment clears, utilizing a mix of couriers to ensure your delights are delivered efficiently and affordably.

Unsure about your parcel's journey? Track its adventure at 17track.net.

Our Courier Partners

While we've partnered with various couriers to best suit your needs, we encourage direct contact with us for any specific queries.

• Australia Post: For items under 22kg, we use eParcel, offering trackable shipping and an expected delivery window. Track your parcel through Australia Post’s tracking tool with the consignment number we provide.

• Aramex: Ideal for items under 22kg seeking a cost-effective route. You'll receive an email with tracking information once dispatched. Track via Aramex’s website using your tracking number. A physical address is necessary for delivery.

• Allied Express: For the heavier loads over 22kg, Allied Express steps in. They'll reach out before delivery to ensure you're ready to receive your parcel. Track your shipment at Allied Express with the consignment note and postcode.

• Team Global Express: Catering to parcels less than 30kg with secure and efficient logistics. A non-PO Box address is required. Missed your delivery? Arrange a re-delivery easily through Team Global Express.

• Hunter Couriers & Couriers Please: For specific weight and dimension requirements, these couriers ensure your parcels arrive safely. Tracking is seamless through their respective websites.

• Steadfast Logistics: With a commitment to reliability and efficiency, Steadfast Logistics manages your delivery from start to finish. Track your order at Steadfast Logistics.

Estimated Delivery Times

• Off-Peak Season: Delivery times vary by location, ranging from 3-8 working days across Australia.

• Peak Season: Expect slightly longer delivery windows, ensuring your orders arrive within 8-19 working days, depending on your location.

Please Note:

• Delivery timelines begin once your payment is cleared and the item is dispatched.
• We strive for timely delivery but cannot guarantee specific dates or times.
• We offer only regular Post, and no express post is available currently.

Undeliverable Packages

Should your package return to us, we'll promptly get in touch via email for the next steps.

• Inaccurate Address: We'll contact you for the correct details, though re-delivery fees may apply.

• Unsuccessful Delivery Attempt: Carriers will leave a notice for pickup or attempt to redeliver. Please be available at the arranged time to avoid additional costs.

• Rejected Packages: If your order is a surprise, please inform the recipient to prevent misunderstandings and additional delivery charges.

Delivery Areas and Undeliverable Postcodes

We aim to cover all of Australia, yet some areas may require additional shipping fees or may not be serviceable for certain items. Orders affected will be cancelled and refunded, with notifications sent out. For delivery to remote areas, please contact us to ensure successful order processing.

For any more information or assistance with your order, our contact details are as follows:

+61 47414 0362
hello@livelychildhoodhub.com.au
3 Portland Street Windsor Gardens SA 5087